Business Name: Lived In To Listed
Effective Date: 1 October 2025

These Terms & Conditions apply to all enquiries, bookings, and services provided by Lived In To Listed (“we”, “our”, “us”).
By engaging our services, you agree to these Terms.

1. Bookings, Fees & Payments

1.1 Deposit

A 30% non-refundable deposit is required to secure all bookings.
No dates are held and no services are scheduled until the deposit has been received.

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1.2 Final Payment

The remaining balance is payable in full no later than seven (7) days prior to the scheduled installation or first service date, unless otherwise agreed in writing.

If final payment has not been received by this time, Lived In To Listed reserves the right to pause, reschedule or cancel the booking without liability.

No styling, staging, installation, preparation services, subcontractor works or inventory dispatch will commence until all outstanding balances have been paid in full and cleared.

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1.3 Add-Ons & Trade Services

All add-ons and trade-based services (including painting, gardening, handyman services, carpet cleaning, pressure washing, and storage upgrades) must be paid in full at least 48 hours prior to the scheduled work.

Trades cannot be booked, confirmed, or released until payment has been received.

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1.4 Payment Clearance

All payments must be fully cleared before work commences.
We do not dispatch staff or subcontractors, or enter the property, unless full payment has been received.

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1.5 Pricing Adjustments

All pricing is in AUD.
Quotes are based on information provided at enquiry. If the property is materially larger, more cluttered, less clean, or more complex than described, pricing may be adjusted accordingly.

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1.6 Late Payments & Outstanding Invoices

Any overdue invoices, unpaid extension fees, damage charges or outstanding balances may incur additional administration costs, recovery fees and debt collection expenses where applicable.

Lived In To Listed reserves the right to suspend future services, withhold installations, delay collections or refuse future bookings until all outstanding amounts have been paid in full.

Clients agree to be responsible for any reasonable costs incurred by Lived In To Listed in recovering unpaid amounts.

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2. Cancellations & Rescheduling

2.1 Client Cancellations​

Due to the scheduling, staffing, inventory allocation and operational preparation required for each project, the following cancellation terms apply:

 

• More than fourteen (14) days prior to installation/service date:
30% booking deposit retained

• Between fourteen (14) and seven (7) days prior to installation/service date:
50% of the total quoted amount payable

• Less than seven (7) days prior to installation/service date:
80% of the total quoted amount payable

• Less than seventy-two (72) hours prior to installation/service date, or once installation preparation/loading has commenced:
100% of the total quoted amount payable

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These cancellation fees reflect inventory reservation, staff scheduling, subcontractor bookings, administrative preparation, operational planning and loss of potential replacement work.

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2.2 Rescheduling

Rescheduling is subject to availability.
If trades or subcontractors have already been booked, rescheduling fees may apply.

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2.3 Our Right to Cancel or Reschedule

We may cancel or reschedule services due to illness, unsafe conditions, weather, or unforeseen circumstances.
Where possible, deposits will be transferred to the next suitable available date.

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3. Access & Property Conditions

3.1 Access

Clients must provide safe, timely access to the property.
If access is not available, a call-out fee may apply and services may be shortened or rescheduled.

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3.2 Property Condition

If the property is materially different from what was represented, we may:

• Adjust pricing

• Modify the scope of work

• Reschedule services

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3.3 Pets & Safety

Pets must be secured during all services.
Work may be paused or cancelled if conditions are unsafe, unsanitary, or pose a risk to staff or property.

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3.4 Pre-Existing Damage & Client Property

Lived In To Listed is not responsible for any pre-existing wear, fading, marks, instability, defects, loose fixtures, fragile items or existing damage within the property or to client-owned furniture and belongings.

While reasonable care is taken during all services, clients acknowledge that styling, decluttering, preparation and furniture movement within lived-in homes may involve handling existing household items and furnishings.

Lived In To Listed accepts no liability for deterioration, breakage or issues relating to pre-existing weaknesses, unstable furniture, improperly assembled items or previously damaged belongings.

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4. Service Scope & Limitations

4.1 Scope of Work

Services are delivered strictly in accordance with the inclusions of your selected package.
Any additional work must be quoted and approved separately.

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4.2 Decluttering

We do not discard, donate, or remove belongings without explicit client consent.
All final decisions remain the responsibility of the client.

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4.3 Cleaning Limitations

Our cleaners do not:

• Treat mould, pests, or biohazards

• Move heavy or unsafe furniture

• Clean hazardous areas

• Dispose of hazardous waste

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4.4 Styling Direction & Inventory Selection

Lived In To Listed retains full creative direction over all styling, staging and presentation decisions unless otherwise agreed in writing.

Styling selections are made based on a combination of factors including:
• Target buyer demographic and market appeal
• Property style, layout and photography presentation
• Inventory availability
• Installation logistics and operational requirements
• Staff safety and installation capabilities
• Budget, timeline and package inclusions

 

Clients acknowledge that styling and staging are designed to maximise buyer perception and overall market presentation, which may differ from the client’s personal taste, furnishing preferences or interior design style.

 

While we aim to consider client preferences where reasonably possible, Lived In To Listed does not guarantee specific styling items, colour palettes, furniture selections or decorative outcomes unless expressly agreed in writing prior to installation.

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Due to inventory rotation, supplier availability and operational scheduling, substitute items may occasionally be used at our discretion where required.

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5. Décor, Linen & Styling Items (Display-Only)

5.1 Ownership

All styling items, décor, artwork, linen, cushions, throws, accessories, and furniture remain the property of Lived In To Listed.

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5.2 Display-Only Use

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All supplied styling items, décor, linen, artwork and furnishings remain the property of Lived In To Listed and are provided primarily for display, presentation and property marketing purposes.

Clients acknowledge that the property may continue to be lived in during the campaign period and agree to take reasonable care of all supplied items throughout the hire duration.

Reasonable day-to-day living use is accepted; however, clients, occupants and visitors must not intentionally misuse, heavily wear, damage, alter, remove or improperly use supplied styling items.

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The following are not permitted unless otherwise agreed in writing:
• Burning candles supplied for styling purposes
• Removing or relocating styling items without permission
• Using display towels, bedding or soft furnishings in a manner likely to cause staining or excessive wear
• Allowing pets or animals to damage supplied items
• Selling, disposing of or giving away any Lived In To Listed property

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Additional cleaning, repair or replacement charges may apply where supplied items are returned in a condition beyond reasonable day-to-day presentation wear.

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5.3 Damage or Loss

Clients acknowledge that many styling and staging items supplied by Lived In To Listed are delicate, high-value, custom sourced, or externally sub-hired inventory intended primarily for display and presentation purposes.

Clients remain fully responsible for any damage, staining, odours, scratching, tearing, breakage, soiling, pet hair contamination or deterioration caused by occupants, children, pets or visitors at the property during the hire period, regardless of whether the damage appears minor or accidental.

Particular care must be taken with cats, animals and young children around rugs, upholstered furniture, artwork, bedding, cushions, throws, ceramics, glassware and soft furnishings.

Where items cannot be restored to their original condition through standard professional cleaning or repair, full replacement costs may apply. This includes any applicable supplier, sub-hire, freight, sourcing, cleaning, administration or replacement fees incurred by Lived In To Listed.

Clients acknowledge that some items supplied may be externally hired or limited-availability inventory and may therefore require full replacement at supplier retail value if damaged beyond repair.

Lived In To Listed reserves the right to remove styling items from the property where pets, children or occupants are considered likely to cause ongoing damage to hired inventory.

5.4 Hire Duration

Where styling décor, artwork, linen, soft furnishings or display accessories are included within a preparation or styling package, these items are supplied on a temporary hire basis only.

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Unless otherwise agreed in writing, included styling items are hired for a standard period of either one (1) calendar month or twenty-eight (28) days from the installation date, depending on supplier, sub-hire or inventory requirements. The applicable hire duration will be outlined within the client quote or booking confirmation.

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At the conclusion of the agreed hire period, all items must be made available for collection by Lived In To Listed.

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Where stock availability permits, clients may request a week-to-week extension for a maximum additional period of four (4) weeks only. Extensions are strictly subject to inventory availability, operational scheduling and upcoming installations. Extensions are not guaranteed.

Preparation package styling extensions are charged at a fixed weekly extension fee as outlined within the client quote, invoice or extension request.

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Lived In To Listed reserves the right to decline or terminate any extension period where inventory is required for future projects, supplier return deadlines apply, or operational requirements change.

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If hired items are not made available for collection within the agreed timeframe, additional extension charges may continue to apply until all items have been returned and collected in full.

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5.5 Collection Access

Clients must provide safe, reasonable and timely access to the property for the scheduled collection of all hired styling, staging and display items.

If collection access is delayed, refused, restricted or unavailable at the agreed time, additional extension fees, call-out charges, storage costs or rescheduling fees may apply.

Lived In To Listed reserves the right to continue charging applicable hire extension fees until all items have been successfully collected and returned.

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6. Storage, Boxes & Packing Materials

Any boxes, packing materials, or storage units supplied become the client’s responsibility once delivered.
Storage extensions or upgrades beyond the included period are charged at the client’s cost.

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7. Third-Party Providers & Subcontractors

7.1 Independent Contractors

Any cleaners, trades, gardeners, handymen, or storage providers engaged are independent contractors and are not employees or affiliates of Lived In To Listed.

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7.2 Insurance & Licensing

Subcontractors are responsible for holding current public liability insurance and relevant licences.

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7.3 Communication Boundaries

Third-party providers are instructed not to discuss pricing or payment with clients.
All financial communication is handled exclusively by Lived In To Listed.

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7.4 Limitation of Responsibility

We are not responsible for:

• Workmanship quality

• Delays or cancellations by subcontractors

• Damage caused by third parties

• Disputes between clients and subcontractors

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8. Liability & Guarantees

8.1 No Guarantee of Sale

We do not guarantee:

• Sale outcomes

• Sale price

• Buyer interest

• Time on market

Results are influenced by factors beyond our control.

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8.2 Limitation of Liability

We are not liable for:

• Pre-existing damage

• Improper storage by the client

• Delays caused by agents, photographers, or trades

• Injuries resulting from unsafe property conditions

Our maximum liability is limited to the total amount paid for the relevant service.

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9. Refunds & Change of Mind

9.1 No Refunds

Deposits are strictly non-refundable.
No refunds (full or partial) are provided for change of mind, change of circumstances, or campaign delays.

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9.2 No Partial Refunds

We do not offer pro-rated refunds for unused hours, cancelled components, or altered timelines.

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9.3 Provider Cancellation

Refunds are considered only where Lived In To Listed cannot deliver the service and no mutually suitable alternative date is available.

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10. Photography & Marketing

We may photograph prepared spaces for portfolio, website, or social media use unless you opt out in writing prior to services commencing.
No identifying personal information will be shared.

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11. Privacy

Personal information is handled in accordance with the Australian Privacy Principles and our Privacy Policy.

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12. Changes to These Terms

These Terms may be updated from time to time.
The most current version published on our website applies to all new bookings.

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13. Contact Us

Lived In To Listed
📧 hello@livedintolisted.com.au
📞 0432 079 822
📍 Perth, Western Australia