Business Name: Lived In To Listed
Effective Date: 1 October 2025

These Terms & Conditions apply to all enquiries, bookings, and services provided by Lived In To Listed (“we”, “our”, “us”).
By engaging our services, you agree to these Terms.

1. Bookings, Fees & Payments

1.1 Deposit

A 30% non-refundable deposit is required to secure all bookings.
No dates are held and no services are scheduled until the deposit has been received.

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1.2 Final Payment

The remaining 70% balance is payable 72 hours prior to the first scheduled service, unless otherwise agreed in writing.

If payment is not received by this time, services may be delayed, rescheduled, or cancelled at our discretion.

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1.3 Add-Ons & Trade Services

All add-ons and trade-based services (including painting, gardening, handyman services, carpet cleaning, pressure washing, and storage upgrades) must be paid in full at least 48 hours prior to the scheduled work.

Trades cannot be booked, confirmed, or released until payment has been received.

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1.4 Payment Clearance

All payments must be fully cleared before work commences.
We do not dispatch staff or subcontractors, or enter the property, unless full payment has been received.

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1.5 Pricing Adjustments

All pricing is in AUD.
Quotes are based on information provided at enquiry. If the property is materially larger, more cluttered, less clean, or more complex than described, pricing may be adjusted accordingly.

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2. Cancellations & Rescheduling

2.1 Client Cancellations

• More than 72 hours’ notice: Deposit retained, no additional fee

• Less than 72 hours’ notice: 50% of the total service fee payable

• Less than 24 hours’ notice: 100% of the total service fee payable

These fees reflect time reserved and resources allocated specifically for your booking.

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2.2 Rescheduling

Rescheduling is subject to availability.
If trades or subcontractors have already been booked, rescheduling fees may apply.

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2.3 Our Right to Cancel or Reschedule

We may cancel or reschedule services due to illness, unsafe conditions, weather, or unforeseen circumstances.
Where possible, deposits will be transferred to the next suitable available date.

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3. Access & Property Conditions

3.1 Access

Clients must provide safe, timely access to the property.
If access is not available, a call-out fee may apply and services may be shortened or rescheduled.

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3.2 Property Condition

If the property is materially different from what was represented, we may:

• Adjust pricing

• Modify the scope of work

• Reschedule services

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3.3 Pets & Safety

Pets must be secured during all services.
Work may be paused or cancelled if conditions are unsafe, unsanitary, or pose a risk to staff or property.

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4. Service Scope & Limitations

4.1 Scope of Work

Services are delivered strictly in accordance with the inclusions of your selected package.
Any additional work must be quoted and approved separately.

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4.2 Decluttering

We do not discard, donate, or remove belongings without explicit client consent.
All final decisions remain the responsibility of the client.

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4.3 Cleaning Limitations

Our cleaners do not:

• Treat mould, pests, or biohazards

• Move heavy or unsafe furniture

• Clean hazardous areas

• Dispose of hazardous waste

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5. Décor, Linen & Styling Items (Display-Only)

5.1 Ownership

All styling items, décor, artwork, linen, cushions, throws, accessories, and furniture remain the property of Lived In To Listed.

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5.2 Display-Only Use

All supplied items are for display purposes only.
Clients, occupants, and visitors must not:

• Sleep on styled beds (unless agreed; cleaning fees apply)

• Sit or lie on display-only bedding

• Use supplied towels or textiles

• Burn supplied candles

• Move or handle décor without permission

• Sell, swap, or give away any Lived In To Listed property

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5.3 Damage or Loss

Clients are responsible for any damage, misuse, staining, loss, or theft of styling items.
Damaged or missing items will be charged at full replacement cost, including sourcing and administration fees.

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5.4 Hire Duration

Décor hire typically includes photography and the first home open.
Extended hire periods may incur additional fees.

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6. Storage, Boxes & Packing Materials

Any boxes, packing materials, or storage units supplied become the client’s responsibility once delivered.
Storage extensions or upgrades beyond the included period are charged at the client’s cost.

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7. Third-Party Providers & Subcontractors

7.1 Independent Contractors

Any cleaners, trades, gardeners, handymen, or storage providers engaged are independent contractors and are not employees or affiliates of Lived In To Listed.

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7.2 Insurance & Licensing

Subcontractors are responsible for holding current public liability insurance and relevant licences.

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7.3 Communication Boundaries

Third-party providers are instructed not to discuss pricing or payment with clients.
All financial communication is handled exclusively by Lived In To Listed.

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7.4 Limitation of Responsibility

We are not responsible for:

• Workmanship quality

• Delays or cancellations by subcontractors

• Damage caused by third parties

• Disputes between clients and subcontractors

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8. Liability & Guarantees

8.1 No Guarantee of Sale

We do not guarantee:

• Sale outcomes

• Sale price

• Buyer interest

• Time on market

Results are influenced by factors beyond our control.

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8.2 Limitation of Liability

We are not liable for:

• Pre-existing damage

• Improper storage by the client

• Delays caused by agents, photographers, or trades

• Injuries resulting from unsafe property conditions

Our maximum liability is limited to the total amount paid for the relevant service.

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9. Refunds & Change of Mind

9.1 No Refunds

Deposits are strictly non-refundable.
No refunds (full or partial) are provided for change of mind, change of circumstances, or campaign delays.

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9.2 No Partial Refunds

We do not offer pro-rated refunds for unused hours, cancelled components, or altered timelines.

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9.3 Provider Cancellation

Refunds are considered only where Lived In To Listed cannot deliver the service and no mutually suitable alternative date is available.

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10. Photography & Marketing

We may photograph prepared spaces for portfolio, website, or social media use unless you opt out in writing prior to services commencing.
No identifying personal information will be shared.

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11. Privacy

Personal information is handled in accordance with the Australian Privacy Principles and our Privacy Policy.

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12. Changes to These Terms

These Terms may be updated from time to time.
The most current version published on our website applies to all new bookings.

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13. Contact Us

Lived In To Listed
📧 hello@livedintolisted.com.au
📞 0432 079 822
📍 Perth, Western Australia