FAQs

How do I book a service?

Start by requesting a call back. We’ll confirm whether LI2L is the right fit and, if so, we’ll invite you to book a Preparation Strategy Session.

Do you require a deposit?

Yes. A 30% non-refundable deposit is required to secure your booking. Services are not scheduled until the deposit has been received.

When is full payment due?

The remaining balance is payable 72 hours prior to the first scheduled service, unless otherwise agreed in writing.

Can I receive a refund if I change my mind?

No. Deposits and service fees are non-refundable in cases of change of mind, change of circumstances, or choosing not to proceed. Partial refunds are not offered.

What happens if I cancel?

More than 72 hours’ notice: Deposit is retained, no additional fee
Less than 72 hours’ notice: 50% of the total service fee is payable

This reflects time reserved and resources allocated specifically for your booking.

Can I reschedule my service?

Yes, subject to availability. While we always try to accommodate changes, preferred dates cannot be guaranteed.

Do I need to be home during the service?

You’re welcome to be present, however it’s not required. Many clients provide access and allow us to work independently.

What should I do before you arrive?

Please ensure:

Pets are secured
Clear access to the home is available
Any changes to circumstances are communicated in advance

Any specific preparation required from you will be discussed during your Strategy Session.

What if my home requires more work than expected?

There is never judgement. However, if the home requires significantly more time or labour than initially scoped, additional fees may apply. Any changes are discussed and approved before proceeding.

Do you discard items during decluttering?

No. All decisions remain yours.
We guide, support, and recommend — nothing is removed or discarded without your explicit approval.

What does the cleaning include?

Cleaning is focused on photo-ready presentation, typically including:

Kitchens
Bathrooms
Floors
High-touch surfaces

Cleaning does not include hazardous materials, mould remediation, pest-related issues, or unsafe areas.

Can we use the styled décor and linen?

Some styling items are display-only.

Please note:

Cushions, throws, décor, accessories, and styled towels are not for use
Candles must not be lit
Use of styled bedroom linen will incur a cleaning fee

What if décor or linen is damaged?

Clients will be invoiced for full replacement costs, including sourcing and administration fees.

How long do styling items remain in the home?

Most packages include décor hire through photography and the first home open. Extended campaigns may incur additional hire fees.

Do you supply packing boxes or storage?

Some packages include box bundles or self-storage vouchers. Additional boxes or storage upgrades can be arranged if required.

Do you attend photo day?

Yes. Attendance may be included or recommended depending on your package and preparation needs.

Do you attend home opens?

Most packages include a first home open reset. Additional resets can be added if required.

Will you photograph my home for your portfolio?

We may photograph prepared spaces for portfolio use unless you opt out in writing prior to services commencing.
No personal or identifying information is ever shared.

Do you guarantee my home will sell?

No. While we enhance presentation and buyer appeal, we do not guarantee sale price, buyer interest, time on market, or sale outcomes.

Do you provide trades, cleaners, or gardeners?

We may recommend trusted third-party providers. These providers operate independently and are not employees of Lived In To Listed.

Are third-party providers insured?

Third-party providers are responsible for holding their own insurance and accreditation. While we may request copies of documentation, clients are encouraged to conduct their own checks.

Are you liable for third-party work?

No. Any work completed by external providers is a separate agreement between you and that provider.

What happens if something delays the service?

If access is restricted, conditions are unsafe, or the home differs significantly from what was described, services may be rescheduled and/or fees adjusted accordingly.

How can I contact you?

We’re always happy to assist.

📧 hello@livedintolisted.com.au
📞 0432 079 822
📍 Perth, Western Australia